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Website Evaluation

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How did you find the web site?

I knew the web address
I found the web address from newsletters or leaflets
I used a search engine

First Impression of the web site

	Very	A Little	Not at all
It looks professional
It looks interesting
It is easy to read

How easy was it to find the following information?

	Very	Not very	Couldn't find it
Main office address
Area office addresses
Information on how to apply for housing
Information on the regeneration schemes
How to report a repair
How to make a complaint

If you are/were a tenant of the Trust, would the web site give you the confidence to:

	Yes	No
Pay your rent on-line
Report a repair
Make a complaint
Contact the Trust electronically for any other query

Overall impression of the web site

	Very	A Little	Not at all
Easy to find information
Clear labeling of pages and content
Easy to move around
Easy to view the information on each page

What else would you like to tell us about the web site? You might like to highlight areas you felt could be better, or any information that you think is missing.

Please could you tell us your ethnic background. This helps us to make sure that we are meeting the needs of all our customers. Do you consider yourself to be:

White: British
White Irish
White: Other
Mixed: White and Black Caribbean
Mixed: White and Black African
Mixed: White and Asian
Asian/Asian British: Indian
Asian/Asian British: Pakistani
Asian/Asian British: Bangladeshi
Asian/Asian British: Other
Black/Black British: Caribbean
Black/Black British: African
Black/Black British: Other
Chinese
Other
Question Refused

Do you consider yourself to have a disability?

Yes
No

date published: 01/09/2006