Get Involved
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Maidstone Housing Trust supports and encourages Resident Involvement. We believe tenant driven services will lead to greater efficiency and higher customer satisfaction levels. We offer a variety of opportunities for participation, details of which can be found in these pages, using the links on the left.
We also offer other involvement options such as focus groups, open meetings, and research panels.
Our Customer Partnership Agreement Forward Planner gives you details of all these opportunities throughout the year and is updated regularly. (This is a PDF file and will open in a new window).
We have a set of Service Standards for Community Involvement, which we aim to meet.
Customer TalkBack Panel
We want to ensure that tenant and leaseholder involvement is at the heart of everything we do. As part of that ongoing commitment to improve our services we recognise that we need to create new ways for residents to participate in our activities that suit you and are flexible.
The Customer TalkBack Panel is made up of individual tenants and leaseholders who we can contact from time to time on a range of services provided by the Trust.
Key areas we would like your views on may included repairs, community and estate issues, tenant involvement.
What's involved?
- Participation in postal surveys
- Taking part in telephone appraisals
- Getting involved in small focus groups
By participating in Customer TalkBack you could be eligible to win £50 in our fantastic prize draw as a thank you for your time.
If you would like to register an interest in becoming a TalkBack Panel Member please call our Community Involvement Team on 01622 212537 or email communityinvolvement@maidstonehousing.org.uk.
Estate Champions
Estate Champions take part in quarterly Estate Inspections and the monitoring of cleaning and grass cutting services. If you would like to become involved please call our Community Involvement Team on 01622 212537 or email communityinvolvement@maidstonehousing.org.uk.
date published: 29/01/2008