Customer Sounding Board
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Customer Sounding Board is a group of people made up of Tenants of Maidstone Housing Trust. The CSB is the Trust’s main Tenant’s Consultative Forum and their main roles are:
- Review and consult on new or updated Policies
- Represent Tenants on Best Value Review Groups
- Take an active role in continuous monitoring of key contracts such as repairs, grounds maintenance, and gas maintenance
- Represent Tenants on key service forums such as Equality & Diversity, Editorial Panel, Rents, ASB
The CSB meet on a regular basis to carry out these roles. The meetings will also accommodate guest speakers from various aspects of Social Housing to give the CSB a broader understanding.
The Customer Sounding Board was formed on 13 January 2009 following a recruitment process which began in October 2008. Letters were sent to all tenants inviting to join. 272 applications were received.
These applications were sorted to ensure, as far as possible, the profile of the group reflected MHT’s Tenant profile in terms of:
- Gender
- Age
- Ethnicity
- Disability
- Geography
- Property Type
41 people were invited to join after a random selection process and a tenancy check. 37 tenants have accepted and joined the CSB. The aim was to get 30 members of the CSB. If the numbers of members drop beneath 30 Maidstone Housing Trust will look to recruit more members.
Constitution
Each member has adopted the Constitution and Code of Conduct. The Constitution details how the group will be run under the following headings:
- Aims
- Membership
- Voting
- Equal Opportunities
- Officers of The Group
- Meetings
- Annual General Meetings
- Quorum
- Finance
- Dissolution
The full constitution can be downloaded here as a PDF document, or contact the Community Development Team on 0800 923 2700 or email communitydevelopment@maidstonehousing.org.uk