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Request a Repair

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You can report repairs in the following ways

By phone:

0800 923 2700 (This number is Free from a BT landline). This number is a 24 hour service.

For Central Heating issues - please ring Swale Heating on 0800 731 1886

By email:

Fill in the form below then click send. Please note that this service is not intended for emergency requests. If in doubt, please call the Freephone number above.

Paying for repairs:

If your home needs a repair because of damage caused by you or someone visiting your home, we will ask you to pay for that repair cost. We will decide when you report the repair if it is something you need to pay for, and you will be expected to pay before the repair is carried out. This is a new approach to ensure that we get the money in advance of repairs.

Previously we sent a bill after the work was completed but customers did not keep to their promise of paying us for work. Charging people who damage their home means we can spend money on maintaining and improving homes, which we believe is a better use of our funds.

See our Repairs and Improvements page, or your Tenants Handbook (this is a PDF file), for details of responsibilities for repairs.

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First Name:		Surname:
House Number/Name:
Street:
Town/City:
County:
Post Code:
Daytime Tel:		Evening Tel:
Email Address:
	(if you don't enter your email address you will not receive a confirmation message)
Details of Repair Request:
	Please enter all the details of your repairs request here.

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Or alternatively call in to your area housing office.date published: 29/01/2008