Lifeline Service for private customers
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Maidstone Housing Trust via Maidstone Lifeline has provided peace of mind for hundreds of people within the Maidstone and local areas since 1991. In many cases helping people keep their independence and stay in their own homes with the knowledge that help is only a simple press of a button away.
What is a Lifeline and What does it do?
The Lifeline is a very simple piece of equipment that works alongside your own telephone. The Lifeline is plugged into your telephone socket and power point.
The Lifeline acts just like a telephone which can be activated by pressing a button on a pendant which can be worn around the neck or on the wrist with a supplied strap. This sends a radio message to the lifeline unit. The unit is then activated and sends an emergency call to the Telecare centre which is manned 24 hours 365 days year.
The Telecare operator views your details which appear on computer screens. The details will include your:
- Name and Address
- Telephone number
- Medical conditions (Angina, Diabetes etc)
Also the names of 2 or 3 people who would be willing to be contacted if you need assistance and able to access your home be it family, friends or neighbours.
The operator can speak to you over the lifeline unit and you back to them so they can find out what difficultly or problems you are having and arrange for help to come to you from your named contacts and contact the ambulance service or your doctor if required.
If you are unable to speak or are away from the unit so you cannot be heard, help would be requested from your contacts to check your well-being.
If you press the pendant by mistake you just tell the Telecare team and they will close the call down with no further action taken.
What do I need to have a Lifeline?
- A modern telephone socket and working telephone line.
- A power point which should not be more then 6 feet away from the telephone socket.
- 2 or 3 key holder contacts who are willing to be contacted when you need assistance.
Who can be a key holder contact?
This could be friends or family but will need to be
- Contactable by telephone
- Live nearby or with their own transport and fit enough to attend
- Happy to be contacted day or night
- Willing to hold a key
What happens if you can not reach my key holders?
In the event of no one being at home the Telecare Team would ask the Police to investigate.
Is there a charge for the Lifeline?
There is a one off set up charge of £27.56 + VAT
The monthly charge for lease of lifeline and calls monitoring is £12.28 + VAT
99% of our customers do not have to pay VAT
How do I pay for the service?
The set up charge has to be paid on the day of installation.
At the same time we can set up a Direct Debt for the monthly payments.
You may pay by invoice and cheque but would need to pay quarterly in advance.
Can I see the Lifeline working?
Yes, we can give you a free demonstration in your home
Over 95% of our customers have it fitted the same day as the demonstration as they are so impressed by our service.
How can I contact you?
If you wish any further information or to make an appointment please contact us on 01622 212742 or 212711.
date published: 17/04/2007