Housing Adaptations

The Trust is committed to assisting tenants to remain in their homes. We operate a programme of Housing Adaptations though an annual budget with requests in the main being supported by a referral from Kent County Council Occupational Therapy Bureau.

We pay for adaptations, with assistance in the form of part-funding from Maidstone Borough Council. It is our policy to provide adaptations wherever possible where these are necessary to meet your needs. We may wish to discuss with you the possibility of moving to a more suitable alternative home if this is the most practical and viable option.

If you need adaptations to be made to your home because of your age or health, you may need to have an assessment by a Kent County Council Occupational Therapist.

We can take details from you and make an application to the Occupational Therapy Bureau on your behalf, please call us. You may be referred to the OT Bureau by your doctor or by a hospital if you have received treatment. Anyone can make a referral.

You may prefer to contact the bureau yourself, their contact details are

KCC Occupational Therapy Bureau
Bishops Terrace
Bishops Way
Maidstone
ME14 1LA
Local office: 01622 691640
Contact Centre: 08458 247100
Email via www.kent.gov.uk

Major items such as shower room adaptations and stair lifts are prioritised and referred to us by the OT Bureau.

Minor items such as grab rails and ramps are referred by the OT Bureau and dealt with in date order.

Our repairs and maintenance contractor has dedicated teams to carry out all adaptation works, except stair lifts and through floor lifts which are carried out by specialist contractors.

On receiving a request from Social Services on your behalf we will

assess the request against our adaptations policy
confirm we have received your request within 10 working days
confirm that the work will be carried out, or provide reasons why not
work with Occupational Therapists to prioritise cases
advise you of an estimated timescale
keep you updated if the timescale needs reviewing
write to you once the order for work is issued
ensure you are visited at home before any work, to discuss specific requirements
give you the opportunity to provide feedback on the standard of work

Should you need an adaptation, either contact us or the KCC Occupational Therapy Bureau.

For further information please contact our Maintenance Coordinator on 01622 212722, or our Maintenance Manager, on 01622 212710

date published: 21/08/2007